New Normal - Policies and Procedures

OUR COMMITMENT

At b.suite SALON we are committed to the health and safety of our staff and guests. To help stop the spread of COVID-19 as we continue to offer great services and ensure everyone has a pleasant visit, we are asking for your co-operation as we implement the following changes according to the guidelines of Toronto Public Health. Although many of these practices have already been implemented prior to COVID-19, it is our promise to continue sustaining a clean and enjoyable environment where all our guests can feel safe attending. While we do our best to follow and comply with the Toronto Public Health guidelines, we ask everyone to do their part to promote a safe salon experience!

NEW POLICIES

Guests that may have been in contact with anyone infected with COVID-19, have been travelling, are not feeling well or who are experiencing any of the following symptoms are asked to stay home: Fever, cough, difficulty breathing, sore throat or trouble breathing, runny nose, loss of taste or smell, nausea, vomiting or diarrhea. We will gladly reschedule your appointment 14 days after travel or after symptoms have cleared. If any of these above symptoms are/have been present, it is strongly recommended by us and Toronto Public Health that you get tested for COVID-19. Your health is important to us!

If you have become ill the day of your appointment we will be happy to reschedule your appointment a minimum of 14 days later. We will also waive our 24 hour cancellation policy for those who become ill the day of their appointment. To guarantee availability for all of our guests, our no show policy will still be implemented.

PLEASE CALL OR EMAIL TO RESCHEDULE IF SICK.

Staff will report any illness and will stay home if sick. If a staff member begins to feel ill or experiences related symptoms, they will be sent home to self-isolate. They must be tested and cleared of COVID-19 before returning to work. Staff will use a mask or face covering shield at all times while providing services. Gloves will be used as needed. When gloves are not ideal staff will use appropriate hand washing and alcohol-based hand sanitizer (ABHR) with a minimum of 70% alcohol concentration measures before and after each service. Work surfaces and equipment will be thoroughly cleaned and disinfected before and after each guest.

APPOINTMENTS

Appointments are to be made either online or by phone. If you happen to be in the area and wanted to make a walk-in appointment, you may do so, however, please note we will no longer be double booking to ensure that there is sufficient 6 feet space between clients. If you are looking to pick up retail product either during your appointment or by walk-in, you are more than welcome to email us, and we can prepare your products ahead of time!

WE ASK ALL WALK-IN GUESTS TO PLEASE WAIT OUTSIDE AND WE WILL COME TO YOU.

According to Toronto Public Health. we are able to offer blow dry appointments providing that everyone is wearing a mask. To ensure the safety of you, our staff and all of our guests we are asking that all guests wear a mask (with the loop around the ears to allow us to complete your services) when entering the salon and for the duration of the appointment. Alcohol-based hand sanitizer (ABHR) with a minimum of 70% alcohol concentration is available for you to use throughout the salon and we ask all guests to sanitize when entering the salon.

MASKS ARE MANDATORY.

We have removed our waiting area and magazines for less high touch surfaces and ask that guests attending the salon for an appointment attend alone. This unfortunately includes all 4-legged friends for the time being. Instead of facial brushes to remove cut hair from faces or necks, we will be using clean towels to do so. As always towels, capes and robes will be laundered in hot water and detergent as well as dried on high heat after each client.

** As of Friday July 31, 2020 we will be entering Stage 3 of Ontario's re-opening plan. This means we will now be able to offer beard trim services. Masks are still to be worn throughout your appointment except for when you are having your beard trimmed. At this time we will still not be offering any hot towel services.

PLEASE CALL WHEN YOU ARE HERE, WAIT OUTSIDE OR IN YOUR CAR AND WE WILL NOTIFY YOU WHEN YOU CAN COME IN.

Please note due to cost increases due to COVID-19 we will be charging a $2.50 fee added to each visit. Cashless transactions are preferred methods of payments. This includes e-transfer and terminal transactions. (Debit, Visa and Mastercard.) If you choose to pay cash, an envelope will be provided to you so that we can eliminate unsanitary money from circulation within the salon. All cash money will be sanitized at the end of each day. Yes we will money-launder!

Finally, we will be confirming contact information for contact tracing purposes, should the need arise. We are asking all guests to please notify us if any of your contact information has changed. This includes your full name, home address, telephone number and email address.

We understand that the new normal will take some adjustments and we are all learning together. If you feel there is anything that you may not be able to comply with during your visit or have any requests, please notify us when booking and we will be happy to make any accommodations that we can.

As always b.healthy and b.safe
xo b.suite